Frequently Asked Questions
What is a BabyCake and how big is it?
Our BabyCakes consist of two layers of cake enveloped around a layer of cheesecake and our delicious homemade frostings. Each cake serves 6 to 8 people. They are approximately 4.5 inches tall and 6 inches across. BabyCakes weigh about 3 pounds, once they are thawed.
How do I order a cake?
Due to our Florida Keys location and the shipping agreement we have with UPS, shipping costs vary greatly by region. As a result, our shopping cart is set up quite different than most. Please carefully read these ordering instructions.
STEP 1: Select the cake of your choice & click 'Add to Cart.'
STEP 2: Determine the UPS Zone in which your shipping address is located by looking at the map provided & click 'Add to Cart.'
STEP 3: Proceed to checkout.
If you wish to purchase more than one cake, you must add the specific shipping zone charge PER CAKE.
~PLEASE NOTE THIS ORDERING & SHIPPING SETUP IS ONLY TEMPORARY & WE APOLOGIZE FOR THE INCONVENIENCE.
How do you ship a cake?
We ship our cakes frozen and packed on dry ice via UPS 2-day shipping to ensure you receive a delicious, undamaged product at the lowest price possible. Our shipping days are Monday, Tuesday, and Wednesday. If your order is placed by 5:00 PM EST Sunday-Tuesday, it will be shipped out the following day and arriving to you 2 days after. (Example- Order placed on Sunday, shipped on Monday, delivered to you by Wednesday.) Orders placed after Tuesday will not be shipped until the following Monday, unless you choose to incur additional shipping fees.
Do you offer overnight shipping or Saturday Shipping?
We do not offer Saturday shipping. We will be happy to ship your treats overnight to you for a fifty dollar fee. Just add the 'Overnight Fee' item into your shopping cart, along with your chosen cake and shipping zone, and proceed to Checkout. Please note that if you do not add the appropriate 'fee' item to your cart, your cake will be shipped via UPS 2-day shipping on our regular shipping days for the listed price.
How do I thaw my frozen BabyCake?
We recommend storing it in the refrigerator overnight or allowing it to sit at room temperature for 30-45 minutes.
Are BabyCakes pre-sliced?
BabyCakes do not come sliced. We recommend using a Chef's knife or a large kitchen knife, dipped in a glass of warm water before each slice. This will provide you with an easy, clean cut every time! (Also, slicing the cake in half first, then into slices, will make it easier for you to create even sized slices.)
What if the flavor combination I want is not listed?
We are constantly coming up with new flavor combinations and trying out new ideas. At Not Your Mama’s Treats , we are happy to make custom BabyCakes by request. Here are some of the unique flavor combinations we have done in the past:
Chocolate-Chocolate: chocolate cake stuffed with chocolate cheesecake-chocolate ganache frosting
German Chocolate: chocolate cake stuffed with chocolate cheesecake-coconut caramel pecan filling & topping-chocolate ganache frosting
Chocolate Ricotta: chocolate cake stuffed with ricotta cheesecake-chocolate ganache frosting
Fall Favorite: spice cake stuffed with sweet potato cheesecake-cream cheese frosting
Pumpkin NY: pumpkin cake stuffed with NY cheesecake-cinnamon cream cheese frosting (contains walnuts)
Do you cater to food allergies?
Please email any food allergy concerns to email@example.com BEFORE placing your order. (ALLERGY NOTICE: Our products are made in a facility that manufactures wheat products.)
I noticed you are located in the Florida Keys, is it possible to pick up a cake in person instead of having it shipped?
If you would like to pick up a BabyCake or BubbaCake in person, your order must be placed by email: firstname.lastname@example.org or by phone: (305) 743-5516. Avoiding shipping and the related costs, you will only be charged for the price of the cake. After placing your order, you may pick up the cake at:
Annette's Lobster & Steak House
3660 Overseas Hwy.
Marathon, FL 33050
What if my desserts arrive damaged?
Please know that your satisfaction is our primary concern at Not Your Mama's Treats! If you receive a damaged product or are unhappy with what we have made for you, please contact us as soon as possible so we can do our best to ensure your happiness and rectify any damages. Your feedback is welcome anytime. We understand you can purchase a cake almost anywhere, the difference at Not Your Mama's Treats is the love that goes into our work. We want you to love eating our desserts as much as we love baking them for you, so please feel free to tell us about your experience at email@example.com